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Cole Aesthetics Academy · Legal
Accessibility Statement
We want every practitioner to be able to use this website and complete our courses. This statement explains what we do to keep the platform accessible, where we know it falls short, and how to get help if you need it.
Last updated: 7 August 2026
01
Our commitment
Cole Aesthetics Academy is an online learning platform, and online learning is only useful if people can actually reach it. We are committed to making our website and course content usable by as many people as possible, including people who use assistive technology.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our working standard. We are not claiming full conformance — we are working towards it, and this statement is an honest account of where we are.
02
What we do to keep the site accessible
When we build pages and course material, we aim to:
- Use clear, plain English and avoid unnecessary jargon.
- Structure pages with proper headings so screen readers can navigate them.
- Keep text at a readable size with sufficient contrast against its background.
- Make sure the site works on phones, tablets and desktop computers.
- Provide meaningful alternative text for images that carry information.
- Ensure links describe where they go, rather than saying only 'click here'.
- Allow the site to be zoomed or text resized without content breaking.
03
Adjusting your own settings
You can often improve your experience using tools already built into your device or browser:
- Zoom in or increase text size in your browser settings.
- Use your browser or operating system reader mode to simplify a page.
- Use built-in screen readers such as VoiceOver, TalkBack, Narrator or NVDA.
- Increase contrast or switch to a high-contrast or dark theme at operating system level.
- Use speech-to-text to complete written assessment answers.
AbilityNet publishes free step-by-step guides for adjusting your device to make it easier to use, at abilitynet.org.uk.
04
Known limitations
We are a small, independent operation and we would rather be honest than overstate what we have achieved. We are aware that parts of the platform may not yet be fully accessible:
- Some video lessons may not yet have captions or transcripts.
- Some older images and downloadable resources may lack full alternative text.
- Some documents provided for download may not be fully tagged for screen readers.
- Parts of the site rely on third-party plugins whose accessibility we do not directly control.
- Some colour contrast combinations may not yet meet the Level AA threshold in every place.
We are working through these. If you hit one of them, please tell us — it helps us prioritise, and we will provide the content another way in the meantime.
05
Third-party services
Some parts of your experience are provided by other organisations — for example payment pages, embedded video players, forms hosted elsewhere and social media content.
We choose providers carefully, but we do not control how accessible their services are. If a third-party element is preventing you from completing a purchase or a course, contact us and we will find another way to get you what you need.
06
Reasonable adjustments
Tell us what you need and we will help
If a disability, health condition or learning difference makes any part of a course difficult, we will do what we reasonably can to accommodate you. That may include supplying course material in an alternative format, providing a transcript, extending time, accepting your assessment answers in a different format such as audio, or talking a question through with you directly.
You do not need to give us a diagnosis or medical evidence to ask. Email [email protected] and tell us what would help.
You do not need to give us a diagnosis or medical evidence to ask. Email [email protected] and tell us what would help.
07
Reporting an accessibility problem
If you find something on this website that you cannot access or use, please tell us. Email [email protected] and include, where you can:
- The page address or the name of the course and lesson.
- What you were trying to do.
- What happened, or what stopped you.
- The device, browser or assistive technology you were using.
We aim to acknowledge accessibility reports within five working days and to tell you what we intend to do about it. Where a fix will take time, we will offer an alternative way to access the content in the meantime.
08
How this statement was prepared
This statement reflects our own review of the website and course platform, based on the WCAG 2.1 Level AA guidelines. It has not been independently audited.
We review it when we make significant changes to the website or add new course material. The date at the top of the page shows when it was last revised.
09
If you are not satisfied
If you have raised an accessibility problem with us and are not happy with our response, please use our Complaints Procedure. We take these seriously and would rather resolve it directly.
In the United Kingdom, the Equality Advisory and Support Service provides free advice on disability discrimination and can be found at equalityadvisoryservice.com.
10
Contact us
For anything relating to accessibility — a problem with the site, a request for material in another format, or an adjustment you need to complete a course — email [email protected]. Tell us what would make it work for you, and we will do what we reasonably can.
Questions about this policy?
If anything here is unclear, or you need this information in another format, get in touch and we will help.
Online continuing professional development for qualified aesthetic practitioners — led by Steven Cole, Level 7 Advanced Aesthetics Practitioner and Business Development Coach.
Our courses are theory-based online learning intended to extend existing knowledge. They are not a substitute for hands-on, supervised clinical training, and completion does not confer any licence or authority to perform treatments. Practitioners remain responsible for working within their own scope of practice, insurance and regulatory requirements.
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